“Bulk bill” means that we do not charge out of pocket fees for medical services provided to Medicare card holders. In other words, if you are a Medicare card holder, you can see a GP at our Practice without paying anything.

There are practices that do not bulk bill, asking patients to pay $80 or so dollars for a standard consultation. It is their choice. We have made our choice. Why?

Bulk billing for us is not a marketing plot. Bulk billing General Practice is a philosophy. This view is based on a simple concept that patient must have no considerations other than his or her own health when making a decision to see a doctor. In other words, if it hurts, we must see a doctor without thinking whether we have 80 dollars in the pocket or not.

How often people delay seeing a doctor because of out of pocket fees? Quite often. The worse the economy, the more often working people, families delay seeing a GP just because they are under mortgage stress or experience other financial problems. Delay in seeing a GP can result in a medical condition becoming more complicated and even death.

General Practice must be accessible and affordable. Any person must be able to see a bulk-billing doctor within a day or two. Affordable: a person must be able to see a bulk billing GP without worrying about money.

How bulk billing practices survive as businesses? Some, cut the appointment time to 6 minutes. This is unacceptable and plain dangerous. We do not do that. The standard appointment at our Practice is 15 minutes, the long appointment is 30 minutes. Patients may choose what length of the appointment they need.

Then how do we make a profit from the business? We made a conscientious choice to make less profit or nonprofit at all. Accessibility and affordability of the practice come before profit.
Does it mean that patients will receive services of a lesser standard? Not at all. Our practice strictly follows the Accreditation Standards of the Royal Australian College of General Practitioners (RACGP).

All of our general practitioners attained a high status as a Fellow of the Royal Australian College of General Practitioners or work towards that status. We have state of the art, unique, benchmark training and Continuous Professional Development program for our GPs and staff. We are proud of being a  high quality, community-oriented health service.